Providing peace of mind for family and residents
At Queen Elizabeth Park, we are always heartened to hear that our care has given a family back their peace of mind and provided reassurance that their loved one is happy and safe. In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our deeply valued residents and their family members in our annual survey in order to continually improve our service.
This is the heartwarming response to our 2021 survey.
Compassionate, personalised care
Our skilled and loving team receives on-going training and support so they can provide residents with the quality residential, nursing and dementia care that they deserve. So we were delighted that 100% of residents feel that staff know their needs and preferences well, while 94% of families believe the team provides the care residents need. One family member told us “I am extremely happy with the way the staff respond to my husband’s needs.”
Kindness, dignity and respect
100% of families said that their loved ones are treated with kindness and compassion, dignity and respect. In fact, 100% of residents said they would recommend Queen Elizabeth Park to a friend. It is important to us that we support families too, and so we are delighted that 100% of relatives feel they can speak to senior management should they wish to. One family member said, “The fact that mum has fully adjusted to living in a care home, and very quickly too, is testament to the care that has been provided by QEP staff.”
A happy home
Our warm and joyful home encourages friendships and connections through a varied schedule of meaningful activities. And so, we were thrilled that 100% of residents feel they are encouraged to take part in hobbies that are of interest to them. One family member told us, “I can tell that my mother is very happy and well looked after. My sisters and I are delighted we found QEP.” While another said, “If my mum is happy and feels safe, then we are. Thank you!”
Safety during Covid-19
During the Covid-19 pandemic, our main goal has been to keep residents safe and families regularly updated, and so we are thrilled that 100% of residents believe our team has done all they can to keep them safe in these unprecedented times. While 97% of families agree we have supported them to maintain relationships with their loved ones throughout this period.