Providing peace of mind for family and residents
At Queen Elizabeth Park, it always makes us proud to hear that our care has given a family back their peace of mind, providing reassurance that their loved one is happy and safe. In order to give the best possible care, we use a variety of ways to regularly gather feedback from our residents and those closest to them. We listen intently to our residents and their family members in our anonymous annual survey. We deeply value their feedback and it is used to continually improve our service.
This is the heart-warming response to our 2023/2024 survey.
Compassionate, personalised care
Our skilled team receives on-going training and support so they can provide the high-quality dementia care that residents deserve. We’re delighted that ten out of ten families feel the team provides the care residents need, and 100% of residents feel team members know them, their likes and dislikes well. One family member said: “The home is like coming home, everyone smiles and asks how you are, treats you as family.”
Kindness, dignity and respect
100% of residents said that they are treated with kindness, dignity and respect. It is important to us that we extend the same support to families, so we were pleased that 100% of relatives said that they felt they could speak to senior management if they wished to, while 100% of residents said they are happy living here. One family member told us: “The home has a warm welcoming feeling the minute you walk in the door and throughout. Nothing is too much trouble. The manager is always available to listen to any concerns and most importantly, acts effectively if anything needs addressing. All the staff are always smiling which is evidence of good leadership throughout. Thank you.”
A happy home
Our home encourages friendships and connections through a variety of meaningful activities. Ten out of ten residents said they are supported to take part in activities and hobbies. One resident said: “I have been so well cared for and beyond my expectations. The place is so well organised and the carers are wonderful… So glad I chose to come here, my room is lovely too.”
