Our Latest Survey Findings
We believe that understanding how we are doing, means listening, reflecting, and hearing your views. Each year, we run a survey with our residents and families to hear directly from them: what we are getting right, and where there is room to grow. This allows us to keep improving and innovating, so we can continue delivering the highest standards of care our residents deserve. We are pleased to share the findings from our latest 2025/26 survey.
Care, Kindness and Overall Satisfaction
The feedback from residents and families in our latest survey at Queen Elizabeth Park reflects a home where people feel exceptionally well cared for and happy. Every resident told us they are happy living at Queen Elizabeth Park, and 100% said the team treats them with kindness, dignity and respect. Every family confirmed the team is capable of providing the care their relative needs, and 100% agreed their loved one is supported to maintain their personal identity.
Families described the care as “exceptional,” with one telling us they are “very, very happy with the high standards of care,” and another simply saying it is a “wonderful home with amazing staff.” Residents echoed this warmly, with one telling us “the staff are amazing” and another reflecting, “the place feels like home.”
Home, Facilities and Day to Day Life
Feedback on the home environment and day to day life at Queen Elizabeth Park was equally positive. A resident shared “I like the company and the friendly atmosphere”, a sentiment that speaks to the vibrant and welcoming community that our longstanding team has created. Families were quick to highlight that this is not a typical care home, describing it as “full of so much fun”. 9 out of 10 relatives confirmed the laundry service is good and across every measure, residents and families painted a picture of a home that feels welcoming, well run and a place where people enjoy life to the full.